Customer Service Officer
|Location||West London, London|
|Salary||Up to £12.94 per hour|
A Leading Housing Oganisation is looking for 3 experienced customer service officers ASAP to deal with incoming calls acting as the first point of contact and dealing with customer enquiries; offering knowledge and support in a proactive manner especially in times of emergencies.
This is a temp position for initially 5 months with the possibility of extention.
You'll be responsible for actioning the full range of calls received by the CSC to a high standard including Repair and Income calls to a professional standard.
Supporting the delivery of all appropriate customer service communication channels to orbit - including Social Media and Emails, to an appropriate standard in relation to the communication channel used by the customer.
Undertake general administration and support for the CSC and ensuring accurate records are updated and maintained.
Responsible for ensuring efficient and effective service when raising new or existing repairs queries and or dealing with request for Housing and Welfare information ensuring all of the appropriate systems are utilised.
The position is 9 till 5 Monday till Friday.
THIS IS NON NEGOTIABLE, IF YOU CAN NOT WORK ON THIS SHIFT PLEASE DO NOT APPLY
Applicants must have experience dealing with all incoming enquires in a customer centric manner and must have proven recent customer service/receptionist experience.
An assessment day will be held on the 19th February between 11am and 2pm ONLY. If you can not attend then please do not apply as this can not be changed.
Please fill free to contact Ashley Diamond on 0203 837 7926 to find out more info.
Resourcing Group is acting as an Employment Business in relation to this vacancy.