Customer Helpdesk Operator

2019-03-13 11:44:432019-04-03Resourcing Group
Job TypeTemporary
LocationSalford, Greater Manchester
AreaManchester, EnglandSalford, Greater Manchester
SectorSurveying & PropertyFacilities Management & MaintenanceSocial Housing
Salary£9.03 - £10.50 per annum
Start DateASAP
Job RefPZV16_1552477482
Job Views59
Description

***CUSTOMER HELPDESK OPERATOR REQUIRED*** - Temp to Perm contract - 8am - 4:30pm (FULL TIME)

The main purpose of this role is to process defective works within the defect liability period through to closing out in a timely manner.

  • Effectively communicate to customers, clients and subcontractors
  • Process retention works identified by maintenance manager within an agreed time frame
  • Liaise with subcontractors and maintenance teams to rectify defects through to completion
  • Liaise with clients as required
  • Produce reports as agreed with customer service managers
  • Dealing with customer queries as processing defects, using call logging software

An ideal candidate for this role will have: - A good level of interpersonal skills - Good verbal and written communication skills - Proficient in using Microsoft applications, outlook, Excel and word in particular. - experience of planning, organising and prioritising workload whilst maintaining high level of accuracy

For any further information on this role please contact Kiran Riyat - 01132207586 or email Kiran.riyat@resourcinggroup.co.uk

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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