Case Manager (Neighbourhoods)
|Location||North London, London|
|Salary||£28000 - £33000 per annum + ECU Allowance, pension|
My client, a leading Housing Association is seeking to recruit a Neighbourhood Case Manager who will be responsible for managing a combination of mixed tenure property types delivering a responsive, efficient, high quality and customer focused tenancy, lease and case management service.
- Tenancy management - Providing advice, managing requests and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes death/succession; possession proceedings; squatting/abandonment.
- ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions.
- Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
- Fixed term tenancies - Engaging with residents throughout the term of their tenancy, to collect/record any changes in circumstances that are likely to have a bearing on the decision whether to renew the tenancy at the end of the term.
Applicants must be focused, professional and organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills. It is also essential that you hold a current driving licence and have access to a car.
Resourcing Group is acting as an Employment Agency in relation to this vacancy.