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Repairs Planner / Call Handler

£9.53 - £10.58 per hour
Apply2019-06-11 16:27:572019-06-23Resourcing Group

Repairs Planner / Call Handler

Date posted: June 11, 2019
£9.53 - £10.58 per hour
Kent, England
Job description

Role: Repairs Planner / Call Handler x 3

Based: Sittingbourne

Salary: £9.53 - £10.58 per hour

Hours: Mon - Fri, 8am - 5.30pm

A temp to perm opportunity for a strong administrator or call centre operative to join one of the UK's leading contractors. Ideally you will have experience within a housing contractors or repairs team, however not essential

Role Responsibilities

  • Responsible for the effective diagnosing and planning of all repairs, maintenance and major works
  • Working closely with the Senior Repairs Co-Ordinator for the efficient use of planning and scheduling to maximise productivity and minimise downtime.
  • To review works orders for accuracy and clarity: clear scope of work and raised with the correct priority.
  • To prioritise, plan and schedule all repairs via a generated order.
  • Issue works orders to the operatives and follow the process to update on site texts
  • Prioritise emergency orders.
  • Be aware of targets including the live orders, KPI results and total jobs received/ completed each day.
  • Manage the status of the work control through to completion, including Client liaison to co-ordinate and resolve issues as they arise.
  • To build and promote good working relationships with your colleagues and the Client Adhere to policies and processes.

Person Specification:

Ideally you will have experience in a Repairs Planning, Scheduling, Call Handler or Administrative position however not essential. It is essential that you have solid administrative and customer service experience as well as excellent organisation

We have long and established relationship with all clients and feel this role would provide an excellent opportunity to the right candidate. For details on this or any other role please contact Louise Beach on / 0207 264 3463 Resourcing Group acts as both an employment agency and an employment business.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

Reference: lb0031_1560266876

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