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Customer Service Officer

Up to £9.76 per hour
Apply2019-09-10 15:32:312020-09-01Resourcing Group

Customer Service Officer

Date posted: September 10, 2019
Up to £9.76 per hour
West Midlands, England
Job description

A Leading Housing Organisation in Binley is looking for 10 experienced customer service officers ASAP to deal with incoming calls acting as the first point of contact and dealing with customer enquiries; offering knowledge and support in a proactive manner especially in times of emergencies.

This is a potential temp to perm position with the first 12 weeks being temp before you go permanent pending on performance

You'll be responsible for actioning the full range of calls received by the CSC to a high standard including Repair and Income calls to a professional standard.

Supporting the delivery of all appropriate customer service communication channels to orbit - including Social Media and Emails, to an appropriate standard in relation to the communication channel used by the customer.

Undertake general administration and support for the CSC and ensuring accurate records are updated and maintained.

Responsible for ensuring efficient and effective service when raising new or existing repairs queries and or dealing with request for Housing and Welfare information ensuring all of the appropriate systems are utilised.

The contact centre hours are:

  • Mon - Fri 8am-8pm
  • Sat 8am-1pm

Job begins with two weeks training 9am-5pm.

  • 30 minute lunch plus two 10 min breaks. One in the morning and one in the afternoon
  • 7.25 hours per day.
  • Shift Patterns are: 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm and 12pm-8pm
  • Shifts are set up to 1 month in advance.


Applicants must have experience dealing with incoming enquires in a customer centric manner and must have proven recent customer service experience.

Pay rate is £9.76 per hour

Please fill free to contact Ashley Diamond on 0203 837 7926 to find out more info.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: ORBCSC_1568125950

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