Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential
HotJar
essential


Show purposes

Customer Service Officer

Up to £9.76 per hour
Apply2019-09-10 15:32:312020-09-01Resourcing Group

Customer Service Officer

Date posted: September 10, 2019
Up to £9.76 per hour
West Midlands, England
Contract
Job description

A Leading Housing Organisation in Binley is looking for 10 experienced customer service officers ASAP to deal with incoming calls acting as the first point of contact and dealing with customer enquiries; offering knowledge and support in a proactive manner especially in times of emergencies.

This is a potential temp to perm position with the first 12 weeks being temp before you go permanent pending on performance

You'll be responsible for actioning the full range of calls received by the CSC to a high standard including Repair and Income calls to a professional standard.

Supporting the delivery of all appropriate customer service communication channels to orbit - including Social Media and Emails, to an appropriate standard in relation to the communication channel used by the customer.

Undertake general administration and support for the CSC and ensuring accurate records are updated and maintained.

Responsible for ensuring efficient and effective service when raising new or existing repairs queries and or dealing with request for Housing and Welfare information ensuring all of the appropriate systems are utilised.

The contact centre hours are:

  • Mon - Fri 8am-8pm
  • Sat 8am-1pm

Job begins with two weeks training 9am-5pm.

  • 30 minute lunch plus two 10 min breaks. One in the morning and one in the afternoon
  • 7.25 hours per day.
  • Shift Patterns are: 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm and 12pm-8pm
  • Shifts are set up to 1 month in advance.



THIS IS NON NEGOTIABLE, IF YOU CAN NOT WORK ON THESE SHIFTS PLEASE DO NOT APPLY

Applicants must have experience dealing with incoming enquires in a customer centric manner and must have proven recent customer service experience.

Pay rate is £9.76 per hour


Please fill free to contact Ashley Diamond on 0203 837 7926 to find out more info.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: ORBCSC_1568125950

Recommended jobs

Senior Estates Surveyor

£400.00 - £450.00 per day
England, East of England, Bedfordshire
Contract
My Client, a Bedfordshire Local Authority is seeking a Senior Estates Surveyor for a 6 month contractThe purpose of the role is to to provide a high quality, efficient and effective property managemen...

Environmental Health Officer - Health and Safety

Up to £40.20 per hour
England, London, London
Temporary
My Client, A West London Local Authority is seeking a Environmental Health Officer- Health and Safety for a 6 month contract.The role is to protect the health, safety and welfare of employees and othe...

Housing Officer

£15.08 - £19.32 per hour
England, North West England, Lancashire
Temporary
Being a part of a local housing association, this role would need a candidate who is able to pro-actively manage and improve neighbourhoods that are in an array of conditions.The main purpose of the r...
View allJob search
1