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Help Desk Administrator

£20000 - £24000 per annum + Pension, Holiday,Training
Apply2019-10-10 17:44:072020-02-14Resourcing Group

Help Desk Administrator

Date posted: October 10, 2019
£20000 - £24000 per annum + Pension, Holiday,Training
Surrey, England
Job description

Are you looking for a new career change? Looking to move into an office based admin role? Do you have good IT skills? Then I may have a great opportunity for you.

My client are a large facilities management company looking for a help desk administrator for a large static site in Guildford Surrey.

Package will include:

  • Competitive Salary £20-24k
  • 25+ 8 days holiday
  • Pension Scheme
  • Hours Mon to Fri 9-5

Main duties will include:

  • Identify client requirements through telephone
  • Raise and manage to completion PPM and reactive Work Orders
  • Record and respond to Compliments and Complaints.
  • Maintain and update the spreadsheets / Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
  • Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
  • Use your knowledge of a facilities environment to assign the best resources to the type of work being requested
  • Identify improvements to standard procedures
  • Develop strong relationships with the client, direct customers, colleagues and subcontractors, sharing knowledge and experience with the wider team.
  • To comply with instructions relating to security and confidentiality.

The candidate will need:

  • Experience of delivering excellent customer service in a client facing environment
  • Result Driven and the ability to plan, organise and work independently.
  • Effective organisational skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail and understanding of numerical data.
  • Advanced knowledge of MS Outlook, Word, Excel & Powerpoint
  • Takes ownership and accountability and demonstrates commitment, loyalty and flexibility.
  • Experiance of CAFM ( Desirable)

To apply please click, for more information please contact Catherine on 01184677789.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

Reference: admin1333_1570725846

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