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Helpdesk

Up to £12.00 per annum
Apply2019-11-07 10:21:222020-07-24Resourcing Group

Helpdesk

Date posted: November 7, 2019
Up to £12.00 per annum
Essex, England
Contract
Job description

I am recruiting for a hekpdesk coordinator based in Essex County Council, County Hall, Chelmsford, Essex, CM11 QH, UK - England

Rate of pay is £12.00 per hour.

  • To work as part of the Helpdesk team, providing operational support to teams across Essex, in a Facilities Management Environment. This is achieved by answering calls and e-mails, raising these as reactive tasks and progressing them through to completion in order to meet customer needs
  • To ensure the effective planning of reactive tasks using standard times and utilisation tools for the field delivery Team.

Main duties

    • To pro-actively demonstrate and work to the Company's values of People, Passion, Fresh Thinking and Exciting Futures
    • To answer calls within 3 rings, raise work orders, log information received on to the help desk database and assign resources within the appropriate service level agreement timescales
    • To take a proactive approach to customer liaison and ensure concerns are dealt with or relayed to line management promptly
    • To understand and complete all work related documentation accurately and on time

ONLY CANDIDATES with relevant experience will be contacted.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: help07112019_1573122081

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