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Customer Care Manager

£50000 - £55000 per annum + car,pension,bonus, share options
Apply2020-01-14 13:37:452020-07-17Resourcing Group

Customer Care Manager

Date posted: January 14, 2020
£50000 - £55000 per annum + car,pension,bonus, share options
Job description

Our client ,a busy and growing blue chip developer/contractor, are currently looking to appoint a Customer Care Manager to join their expanding team running ac cross the Kent region.

The Customer Service Manager will:-

Deliver a excellent service to customers which will involve management of a small team of Customer Services Technicians and close interaction with the Customer Service Co-ordinators.

Increase positive marketing and brand management by addressing customer needs efficiently and effectively.

Manage final quality inspections of property before it is handed over to the customer putting into place prior to the handover any remedial action that is required.

Increase NPS year on year.

Manage the customer interaction and experience throughout the business and be the first elevated point of contact once exchange has taken place if the customer once exchange has taken place.

Visit customers face to face to build a professional relationship throughout their buying journey, offering guidance and assistance/rectification to matters raised. Evening and weekend working may be required.

For you hard work and commitment you will be rewarded with a genuine first class career opportunity with an excellent package.

Please apply here or call James Twidale on 01273315710 for a confidential chat.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

Reference: JT7343440_1579009064

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