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Customer Service Officer

Up to £12.94 per hour
Apply2020-01-15 15:06:001970-01-01Resourcing Group

Customer Service Officer

Date posted: January 15, 2020
Up to £12.94 per hour
Job description

A Leading Housing Organisation is looking for 2 experienced customer service officers ASAP to deal with incoming calls acting as the first point of contact and dealing with customer enquiries; offering knowledge and support in a proactive manner especially in times of emergencies.

This is a temp position for initially 5 months with the possibility of extension.

You'll be responsible for actioning the full range of calls received by the CSC to a high standard including Repair and Income calls to a professional standard.

Supporting the delivery of all appropriate customer service communication channels to orbit - including Social Media and Emails, to an appropriate standard in relation to the communication channel used by the customer.

Undertake general administration and support for the CSC and ensuring accurate records are updated and maintained.

Responsible for ensuring efficient and effective service when raising new or existing repairs queries and or dealing with request for Housing and Welfare information ensuring all of the appropriate systems are utilised.

The position is 9 till 5 Monday till Friday.


Applicants must have experience dealing with all incoming enquires in a customer centric manner and must have proven recent customer service/receptionist experience.

Please fill free to contact Ashley Diamond on 0203 837 7926 to find out more info.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: RBKCSC2_1579100759