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Customer Services Officer - Repairs

£10 - £12.64 per hour + + holiday pay
Start Date: ASAP
Apply2020-02-28 09:31:192021-01-21Resourcing Group

Customer Services Officer - Repairs

Date posted: February 28, 2020
£10 - £12.64 per hour + + holiday pay
Essex, England
Temporary
Job description

Resourcing Group are working with a housing association and manages around 55,000 homes in London and the south east and provides care and support and large scale community regeneration programmes.

As a Customer Services Officer (Repairs) you will be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system. The post holder will ensure that high standards of customer care are maintained at all times.

Weekly hours: 35 hours per week.

Working hours and breaks: 10.30am-18.00pm.

Please call Kristina on 01273 315710.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: Customer Services_1582882279

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