Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.

Show purposes

Property Services Admin

£23000 - £25000 per annum
Apply2020-03-18 15:18:472020-11-22Resourcing Group

Property Services Admin

Date posted: March 18, 2020
£23000 - £25000 per annum
London, England
Job description

My client a Social Housing Contractor are looking for a Property Services Coordinator to join the team on a temp to perm basis. The Role will be based in Ealing, West London.

Hours: 8am til 5pm

Annual Leave Entitlement: 23 days plus bank holidays


Main Responsibilities

1. Professionally handle enquiries from all customers, document accordingly and resolve effectively.
2. Consistently demonstrate high levels of customer service standards and professional relationship with all customers.
3. Utilise the issue resolution process, deal with calls to a conclusion or advise customer of next action/process
4. Inputting & updating works orders on to the CRM
system and issuing those works orders to operatives/sub-contractors.
5. Make outbound calls to update customers on progress and complete customer satisfaction surveys.
6. To develop and maintain a central filing system for the department and to be responsible for the maintenance of storage and retrieval systems both computerised and manual.
7. Proactively work to ensure KPI are met within the wider Property Service context
8. Agree with the Team Leader personal KPI goals and skills/development objectives.
9. Work with the Team Leader to improve performance, identify development needs and achieve learning plans.
10. Identify internal process improvements and contribute ideas which may improve the department's performance and/or extend its capability.
11. To contribute to the effective running of a large, dynamic, diverse section with ambitious targets and evolving structures.

General duties
1. To liaise with relevant staff as required.
2. To maintain confidentiality regarding client information at all times.
3. To operate within the equal opportunities policy framework and implement the policy within this area of work.
4. As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People.
5. To be self servicing in the area of administrative functions.
6. To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary).
7. To liaise with relevant staff and outside authorities/agencies as requested.
8. To adhere to the health and safety policy.
9. To adhere to the equality and diversity policy.
10. To adhere to the environmental standards and accreditations.
Person Specification

The successful candidate should meet the following requirements:


Knowledge and Skills
1. Experience of working with the public in a customer focused environment.
2. Excellent verbal and written communication skills, telephone skills and interpersonal skills.
3. Excellent planning and organisational skills.
4. Experience of developing a range of administrative and office systems and of servicing meetings.
5. Substantial word processing experience with a good understanding of Word, Excel, PowerPoint.
6. Experience of undertaking projects independently, and seeing projects thorough to completion.

Personal attributes and skills

1. Ability to work as part of a team and on own initiative.
2. Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
3. Ability to show tact and discretion when dealing with sensitive and confidential information.
4. Excellent oral and written communication skills, telephone skills and interpersonal skills.
5. Good keyboard skills.
6. Excellent planning and organisational skills.
7. An understanding of and commitment to equal opportunities.
8. Excellent attention to detail.
9. Excellent analytical skills.
10. Flexibility and willingness to work outside normal office hours when the occasion demands.

The client would like to interview ASAP for this position and have someone started soon after.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

Reference: CSA2_1584544726

Recommended jobs

Fire Manager - Public Sector

Up to £400 per day
England, London, London
My Client, a Local Authority in East London, seeks a Fire Manager for a contract roleYou will be responsible for the overall lead and management of clear, consistent and quality fire safety management...

Senior Licensing Officer - public sector

Up to £28.66 per annum
England, London, London
My Client, a forward thinking Local Authority in central London, seeks a Senior Licensing Officer for a contract till September 2020. The client requires someone with an extensive Public Sector backgr...

Neighbourhood Housing Officer x2

Up to £23 per hour
England, London, London
A leading housing organisation is looking for 2 Neighbourhood officers for 3 months with a possible extension by not guaranteed. 1 will be based in Chelsea, SW London with the start date being Monday ...
View allJob search