Job Title: Customer Service Adviser (Grade 5)
Location: Civic Offices, London Borough of Sutton, St Nicholas Way, Sutton, SM1 1EA
Contract Type: Temporary (Fixed-Term)
Start Date: 2 June 2025
End Date: 31 December 2025
Working Hours: 36 hours per week, Monday to Friday, 9am to 5pm
Pay Rate: £17.03 per hour PAYE or £22.13 per hour Umbrella
IR35 Status: Inside IR35
Closing Date for Applications: Friday 23 May 2025 at 5pm
Overview:
Sutton Council is seeking a professional and reliable Customer Service Adviser to join their Customer Experience Contact Centre. This is a six-month temporary position with the potential for hybrid working following a period of in-office training.
Key Responsibilities:
Respond to a wide range of resident enquiries by telephone and email
Support services such as Waste, Homelessness, and Highways
Manage complex queries in a professional and timely manner
Maintain accurate records using contact centre technology
Deliver high-quality customer service at all times
Essential Skills and Experience:
Excellent communication skills, both written and verbal
Previous experience in a customer service or contact centre role
Confidence using technology and customer management systems
Ability to work under pressure and manage high call volumes
Strong organisational and problem-solving skills
Desirable:
Previous experience in a local authority environment
Knowledge of the Sutton area
Additional Information:
This role will be office-based during training, with the option for hybrid working (1 to 2 days in the office) once training is complete
Interviews will take place online via Google Meet
Applicants must be able to start on or shortly after 2 June 2025
Documents Required:
CV
Two proofs of address
Proof of eligibility to work in the UK
Two years of employment references
Health declaration
Confidentiality agreement and declaration of interest
Please do not apply if you are unable to accept the stated pay rate, as this is fixed and non-negotiable.
To apply, please send your CV to [email protected] before the closing date.
Resourcing Group is acting as an Employment Business in relation to this vacancy.